Horribly Confusion and Useless Experience
Richard Williams
This is a horribly confusing customer experience. I know your brand as Cookie Script, yet when I do a password research I get an email from Canny.io. Who the heck is Canny.io. I step through the process I see nothing related to cookie script... feels like I'm on the Zapier website.
I finally realize I need to login in with my Google account and then get a website completely useless to my need. I'm reading the changelog on the Cookie Script sight and want to figure out how to change my settings to take advantage of the new features. No luck.
Has anyone considered the customer experience from the user's point of view?
Rich